Privacy Policy
ERRANDSORT ENTERPRISE LIMITED
Introduction
Errandsort values your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, process, disclose, store, and safeguard your information when you visit or use our Platform and Services, including our website, mobile applications, and related tools. Your use of our Services signifies acceptance of this Policy.
1Changes to This Privacy Policy
We may review and update this Policy periodically to reflect changes in legal, technical, or operational practices. We will notify you of significant changes by updating the “Effective Date” and by posting the updated Policy on our Platform. Continued use of our Services after changes constitutes acceptance.
2What Information We Collect
We collect information that may identify you personally (“Personal Information”) and other data necessary to operate and improve our Services.
2.1 Information You Provide Directly
- Account registration details: name, email address, phone number, password.
- Profile information (e.g., address, billing details).
- Service requests, feedback, surveys, support inquiries.
- Payment information (processed through third-party payment processors).
2.2 Automatically Collected Information
- Device identifiers, IP address, browser and operating system details.
- Usage data (pages accessed, features used, timestamps).
- Location data if enabled by you to provide location-based services.
3How We Collect Your Information
We collect information:
- When you register for or use Services.
- When you place orders or requests.
- Via cookies, web beacons, and similar technologies to track usage and preferences.
You can manage cookie preferences through browser settings, but disabling cookies may affect functionality.
4How We Use Your Information
- Provide, operate, maintain, and improve our Services.
- Process orders, bookings, and payments.
- Authenticate, verify identity, and support account security.
- Respond to your inquiries and support requests.
- Conduct research, surveys, analytics, and personalization.
- Detect and prevent fraud, abuse, and illegal activity.
- Send you service notifications, updates, and (with consent) marketing communications.
- Comply with legal or regulatory obligations and enforce our Terms.
5Legal Basis for Processing
- To perform a contract with you (e.g., fulfilment of orders and services).
- With your consent for marketing communications.
- To comply with legal obligations or protect safety and rights.
6Sharing Your Information
We may share your information with:
- Affiliates and Subsidiaries – to provide services to you.
- Service Partners – third parties who help deliver services (e.g., payment processors, delivery partners).
- Legal and Compliance Authorities – when required by law or to protect rights.
- Fraud Prevention and Credit Agencies – for security and risk mitigation.
We do not sell or rent your Personal Information to third parties for their marketing without your consent.
7Location and Geolocation Data
With your permission, Errandsort may collect geolocation data through your device to provide location-based services, such as matching you with nearby service providers. You can disable location access through your device settings, but some features may not function properly.
8Communications and Recordings
If you communicate through in-app messaging, chat, or support tools, we may collect and retain those messages for safety, service quality, and dispute resolution.
9Security and Storage
We implement industry-standard security measures to protect your information against unauthorized access, loss, misuse, or alteration, including encryption, access controls, and secure servers.
However, no system is completely secure, and we cannot guarantee absolute protection.
10Data Retention
We retain Personal Information only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce our agreements. In many cases, this period is up to seven (7) years after your last active use.
11Marketing and Promotional Communications
With your consent, we may send you promotional messages via email, SMS, or other channels. You can opt out of marketing at any time using the unsubscribe link or by contacting support.
12Links to Other Websites
Our Platform may link to third-party websites or services. These have separate privacy practices that we do not control, and you should review their policies before using them.
13Your Rights
Depending on applicable laws, you may have rights including:
- Accessing the Personal Information we hold about you.
- Correcting or updating your data.
- Requesting deletion, restriction, or portability of your information.
To exercise any rights, contact us at our support channels.
14Data Protection Officer (DPO)
If required under applicable law, Errandsort will appoint a Data Protection Officer responsible for overseeing data protection compliance. Contact details for the DPO will be provided on our Platform or by request.
15Governing Law
This Privacy Policy shall be governed by the laws of the Federal Republic of Nigeria or other jurisdictions where Errandsort operates, as required by applicable regulations.